Capture the request
The enquiry and what the client needs are captured on their channel of choice.
Financial service firms
Documents, deadlines
and a lot of chasing.
Financial service firms lose most of their administrative time to collecting documents and chasing the people who have not sent them yet.
Financial service firms · what changesIllustrative
Document chasingScheduled
Status questionsAnswered
Ambiguous itemsHuman review
AdviceQualified staff only
Illustrative figures. Nothing here is a measured outcome or a performance claim.
Who this is for
Where the capacity actually goes.
Advisory firms, brokers and financial service providers with document-heavy onboarding and recurring client processes.
Onboarding stalls on missing documents.
A file sits incomplete because one item was never chased, and nobody owns the chase.
Recurring deadlines arrive together.
Renewal and review dates cluster, and the reminders that should have gone out weeks earlier did not.
Routine status questions interrupt case work.
Clients ask where their application is, and answering takes a specialist away from progressing it.
The journey, step by step
One request.
Four moves.
An illustrative financial service firms journey. Your configuration decides the real sequence, the rules and the point a person takes over.
Request and track documents
Outstanding items are requested and followed up on a schedule you set, rather than when someone remembers.
Triage and file what arrives
Received documents are processed into the systems in scope, with anything ambiguous flagged for review.
Keep the client informed
Approved status updates go out so the client stops needing to ask.
The specialists this draws on
Four roles, working in sequence.
All eight specialists are included in every plan. These are the ones Stella typically activates first for financial service firms.
Where your people take over
Advice, suitability, regulated recommendations and any judgement about a client file stay with your qualified staff. Ambiguous documents are escalated, never assumed.
Common questions
Questions financial service firms ask.
Does it give financial advice?
No. Advice, suitability and regulated recommendations are entirely outside the configured scope and stay with your qualified staff.
What happens to documents it cannot read?
They are flagged for human review rather than processed on a guess. Review thresholds are set during configuration.
More in banking & finance
Your next chapter
Build this around your financial service firm.
Start with the enquiries you are missing today and map the workflow around them.