Answer the enquiry
The lead gets an immediate, useful reply on the channel it arrived on, with the property information you have approved.
Real estate companies
The lead arrived at 11pm.
Answer it at 11pm.
Portal leads do not wait. A buyer who enquires about three properties in one evening usually books a viewing with whoever replies first.
Real estate companies · what changesIllustrative
Overnight leadsAnswered
First responseImmediate
Viewings coordinatedIn calendar
Second follow-upOwned
Illustrative figures. Nothing here is a measured outcome or a performance claim.
Who this is for
Where the capacity actually goes.
Developers and property companies handling portal enquiries, direct website leads and viewing coordination.
Portal leads go cold overnight.
An enquiry at 11pm reaches an agent at 10am. By then the buyer has spoken to two other agencies.
Agents receive leads without context.
A name and a phone number is not a brief. The agent starts the conversation from nothing.
Nobody owns the second follow-up.
The first call happens. The one a week later, which is where most viewings are actually won, often does not.
The journey, step by step
One request.
Four moves.
An illustrative real estate companies journey. Your configuration decides the real sequence, the rules and the point a person takes over.
Qualify the interest
Budget, timeline, and what they are actually looking for are captured using your questions.
Coordinate a viewing
An available slot with the right agent is offered and written to the calendar.
Keep following up
The second and third contacts are scheduled and owned, not left to whoever remembers.
The specialists this draws on
Four roles, working in sequence.
All eight specialists are included in every plan. These are the ones Stella typically activates first for real estate companies.
Where your people take over
Negotiation, pricing, offers and anything contractual stays with your agent. The workforce hands over a briefed lead, not a deal.
Common questions
Questions real estate companies ask.
Will it negotiate with a buyer?
No. Price, terms and anything contractual are outside the configured scope and go to your agent with the full conversation attached.
Can it work with portal leads?
It can work with the channels connected during scoping. Which portals and feeds are supported is confirmed then rather than assumed here.
More in real estate
Your next chapter
Build this around your real estate companie.
Start with the enquiries you are missing today and map the workflow around them.