Capture the rental request
Dates, vehicle class and pickup location are captured on whichever channel the enquiry arrived on.
Car rental
Availability decides
the booking.
A rental enquiry has a short life. The customer is comparing two or three suppliers and usually books the first one that confirms a vehicle for their dates.
Car rental · what changesIllustrative
Peak-hour enquiriesAnswered
Availability checkedIn your system
ExtensionsCoordinated
Disputes & damageCounter team
Illustrative figures. Nothing here is a measured outcome or a performance claim.
Who this is for
Where the capacity actually goes.
Car rental operators handling booking enquiries, extensions and returns across phone and digital channels.
Enquiries arrive faster than the desk can answer.
At peak, calls and messages stack up while the counter serves the person physically in front of it.
Extensions and changes interrupt everything.
A customer extending a rental takes the same attention as a new booking, and both are waiting.
Returning customers start from zero.
A repeat customer re-supplies details they have already given, because nothing connected the two rentals.
The journey, step by step
One request.
Four moves.
An illustrative car rental journey. Your configuration decides the real sequence, the rules and the point a person takes over.
Check what is available
Availability is checked against the systems in scope and realistic options are offered.
Confirm the booking
The reservation is created and confirmed, with the details written back to your system.
Handle changes and returns
Extensions, changes and return reminders are coordinated instead of queuing behind new bookings.
The specialists this draws on
Four roles, working in sequence.
All eight specialists are included in every plan. These are the ones Stella typically activates first for car rental.
Where your people take over
Damage assessments, disputes, deposits and anything involving a charge go to your counter team. Payment details are never handled by a configured workflow.
Common questions
Questions car rental ask.
Can it take payment?
No. Payment and deposit handling stay with your existing process and your team. Nothing in the configured workflow touches payment details.
Does it know real availability?
It checks the systems connected during scoping. Which systems are supported is confirmed then; nothing is assumed on this page.
More in automotive
Your next chapter
Build this around your car rental.
Start with the enquiries you are missing today and map the workflow around them.