Capture the service request
What the vehicle needs and when the customer is available are captured without an advisor picking up.
Service & maintenance
The workshop is full.
The phone still rings.
Service advisors cannot be on the phone and with a customer at the same time, so booking enquiries land in a voicemail box that gets cleared when there is a gap.
Service & maintenance · what changesIllustrative
Missed callsCaptured
Workshop slotsCoordinated
Status updatesApproved wording
Quotes & diagnosisService advisor
Illustrative figures. Nothing here is a measured outcome or a performance claim.
Who this is for
Where the capacity actually goes.
Service centres and workshops coordinating bookings, updates and collection across a busy counter.
Advisors are with customers, not the phone.
Every missed call is a booking that may go to the workshop down the road instead.
Status calls interrupt the work.
Customers ring to ask whether the car is ready, and answering takes an advisor off the job.
Service reminders never go out.
The next service is due and nobody contacts the customer, so the visit happens elsewhere or not at all.
The journey, step by step
One request.
Four moves.
An illustrative service & maintenance journey. Your configuration decides the real sequence, the rules and the point a person takes over.
Coordinate the slot
A workshop slot of the right length is offered against your capacity rules and confirmed.
Share approved updates
Status updates go out in wording you have approved, so customers stop needing to call.
Schedule the next service
The next due date is captured and a reminder is scheduled rather than left to chance.
The specialists this draws on
Four roles, working in sequence.
All eight specialists are included in every plan. These are the ones Stella typically activates first for service & maintenance.
Where your people take over
Diagnosis, quotes, additional work and anything involving a vehicle assessment go to your service advisor. Nothing is approved on the customer behalf.
Common questions
Questions service & maintenance ask.
Can it quote for repairs?
No. Diagnosis, additional work and pricing are your service advisor decisions. The workforce captures the request and books the slot.
Will customers know it is not a person?
Disclosure wording is part of your configuration and is yours to approve.
More in automotive
Your next chapter
Build this around your service & maintenance.
Start with the enquiries you are missing today and map the workflow around them.