Capture the treatment interest
The enquiry is answered in your brand voice with the treatment information your clinic has approved for public use.
Aesthetic clinics
Consultations sell the
treatment. Not the phone call.
Aesthetic enquiries are high-consideration and high-competition. The clinic that answers first, with the right information and a clear next step, usually gets the consultation.
Aesthetic clinics · what changesIllustrative
Evening & weekend messagesAnswered
Consultations bookedIn calendar
Reminders sentConfigured
Treatment advicePractitioner only
Illustrative figures. Nothing here is a measured outcome or a performance claim.
Who this is for
Where the capacity actually goes.
Aesthetic, dermatology and cosmetic clinics where the first consultation is the commercial moment.
Enquiries arrive on social, not the phone.
Instagram and WhatsApp messages come in at night and at weekends, when the clinic is closed and the competitor is not.
Price questions stall the conversation.
Most first messages ask what something costs. Answering badly loses the lead; answering at all needs your approved position.
No-shows cost a full consultation slot.
A booked consultation with no reminder and no confirmation is a slot that may simply go empty.
The journey, step by step
One request.
Four moves.
An illustrative aesthetic clinics journey. Your configuration decides the real sequence, the rules and the point a person takes over.
Qualify the enquiry
Suitability questions you have defined are asked, so the consultation starts from a useful place rather than from zero.
Coordinate a consultation
A slot of the right length with the right practitioner is offered and confirmed in your calendar.
Confirm and remind
A confirmation and a reminder go out, and a missed consultation is re-offered rather than abandoned.
The specialists this draws on
Four roles, working in sequence.
All eight specialists are included in every plan. These are the ones Stella typically activates first for aesthetic clinics.
Where your people take over
Suitability for a treatment, medical history and anything resembling a clinical recommendation goes to your practitioner. Pricing is only ever quoted from what you have approved in writing.
Common questions
Questions aesthetic clinics ask.
Will it quote prices?
Only what you approve. Many clinics prefer a range or a consultation-first response instead of a number, and that is a configuration decision you make during scoping.
Can it assess whether someone is suitable for a treatment?
No. It can ask the screening questions you define and capture the answers, but suitability is a clinical judgement and stays with your practitioner.
More in clinics
Your next chapter
Build this around your aesthetic clinic.
Start with the enquiries you are missing today and map the workflow around them.