Capture the enquiry
The patient describes what is wrong in their own words, on whichever channel they used.
Multispecialty clinics
One number.
Eleven departments behind it.
In a multispecialty clinic the hardest part of an enquiry is deciding where it belongs. Getting that wrong costs the patient a second call and your team a transfer.
Multispecialty clinics · what changesIllustrative
Departments configuredPer clinic
Routed on first contactBy rule
Context carriedWith the booking
Ambiguous casesTo a person
Illustrative figures. Nothing here is a measured outcome or a performance claim.
Who this is for
Where the capacity actually goes.
Multispecialty clinics and polyclinics where one reception team fronts many departments and consultant schedules.
Reception has to route before it can book.
The caller describes a problem, not a department. Reception guesses, transfers, and sometimes guesses wrong.
Consultant availability differs everywhere.
Each specialty has its own slot lengths, preparation requirements and clinic days. One rulebook does not cover them.
Context is lost between departments.
A patient referred internally often repeats their story, because the record of the first conversation did not travel with them.
The journey, step by step
One request.
Four moves.
An illustrative multispecialty clinics journey. Your configuration decides the real sequence, the rules and the point a person takes over.
Identify the department
Your routing rules map the description to the right specialty, and anything ambiguous goes to a person rather than being guessed.
Coordinate with the right consultant
Slot length, clinic day and preparation requirements follow the department, not a single default.
Carry the context forward
What the patient said travels with the appointment, so the consultation does not start from the beginning.
The specialists this draws on
Four roles, working in sequence.
All eight specialists are included in every plan. These are the ones Stella typically activates first for multispecialty clinics.
Where your people take over
Where a symptom should be seen is a clinical decision. Ambiguous routing, urgent presentations and anything involving a patient record go to your team.
Common questions
Questions multispecialty clinics ask.
How does it know which department a patient needs?
From routing rules you define during configuration, not from clinical inference. When an enquiry does not clearly match a rule it escalates to your team instead of choosing.
Can it handle different rules per specialty?
Yes. Slot lengths, clinic days, preparation notes and escalation thresholds are configured per department rather than shared across the clinic.
More in clinics
Your next chapter
Build this around your multispecialty clinic.
Start with the enquiries you are missing today and map the workflow around them.