Capture the visit request
The enquiry is answered on whichever channel it arrived on, with the patient asked the questions your clinic has approved.
Eye clinics
Every eye appointment
starts with a question.
Routine sight tests, urgent symptoms and post-operative checks all arrive through the same phone line. Coordination decides which one reaches a clinician first.
Eye clinics · what changesIllustrative
Out-of-hours enquiriesCaptured
Urgency flagsTo a clinician
Recall remindersScheduled
Visit informationApproved wording
Illustrative figures. Nothing here is a measured outcome or a performance claim.
Who this is for
Where the capacity actually goes.
Optometry practices and ophthalmology clinics handling a mix of routine testing, consultations and follow-up care.
Urgency is hard to read at the desk.
A sudden change in vision and a routine annual check sound similar on a busy phone line. Reception has to triage without clinical training.
Post-operative calls arrive out of hours.
Patients recovering from a procedure call when something worries them, which is rarely during clinic hours.
Recall lists age quietly.
A patient due for a two-year review is easy to lose. Nobody notices until they arrive with a problem instead of a check.
The journey, step by step
One request.
Four moves.
An illustrative eye clinics journey. Your configuration decides the real sequence, the rules and the point a person takes over.
Route to the appropriate team
Anything matching your urgency rules is flagged and reaches a clinician instead of joining the booking queue.
Coordinate an appointment
Availability is checked against the right clinic type and duration, and the appointment is written to your calendar.
Send approved visit information
Preparation notes, dilation warnings and what to bring go out in wording your clinic has signed off.
The specialists this draws on
Four roles, working in sequence.
All eight specialists are included in every plan. These are the ones Stella typically activates first for eye clinics.
Where your people take over
Any symptom assessment, urgency judgement or advice about a treatment goes to a clinician. The workforce captures and routes; it does not triage on clinical grounds.
Common questions
Questions eye clinics ask.
Can it tell an emergency from a routine booking?
It applies the rules you define. If an enquiry matches your urgency criteria it is flagged and escalated to a clinician rather than booked. The clinical judgement itself always stays with your team.
Will it talk to patients about their symptoms?
No. It captures what the patient says and passes it on. Anything resembling clinical advice is outside the configured scope.
More in clinics
Your next chapter
Build this around your eye clinic.
Start with the enquiries you are missing today and map the workflow around them.